Replacement voice remote
Price this when pairing, button, or remote wake problems persist.
Sony Bravia TVs (running Android TV or Google TV) are highly dependent on a stable internet connection for their core features. When your TV displays a numbered code like 2102, 1107, or 1106, it usually means there is a “handshake” error between your TV and your router, or your TV’s internal clock is out of sync.
Most Sony TV internet errors can be fixed by adjusting the DNS settings or the system time.
What This Error Means
Sony categorizes its internet errors based on where the connection is failing.
- Error 1107 / 1106: The TV is connected to the router but cannot reach the internet. This is often a DNS or local IP conflict.
- Error 2102: The TV is having trouble communicating with the Sony content servers.
- Error 5006: The app (like Netflix or YouTube) cannot authenticate your session.
Common Sony TV Internet Errors
| Code | Meaning | Severity | Fix |
|---|---|---|---|
| 1107 | Network connection timeout | Low | Restart Router |
| 2102 | Communication error with Sony | Low | Check Server Status |
| 1106 | DNS failure | Low | Use Google DNS (8.8.8.8) |
| 5006 | App server error | Low | Update App or Clear Cache |
Step-by-Step Fix
1. The “Date and Time” Fix (Fixes 70% of 1107/1106 errors)
If your TV’s clock is even one minute off from the internet’s clock, security certificates will fail, and the TV will refuse to connect.
- Go to Settings > System > Date & Time.
- Ensure Automatic Date & Time is set to Use network-provided time.
- If it’s already on, turn it off, manually set the correct time, and then turn it back on.
2. Changing DNS Settings (Fixes Error 1106)
If your phone is on Wi-Fi and working but the TV isn’t, your router’s default DNS might be blocking the TV.
- Go to Settings > Network & Internet > Wi-Fi.
- Select your Wi-Fi name and scroll down to IP Settings.
- Change it from DHCP to Static.
- Leave the IP address and Gateway as they are.
- Change DNS 1 to
8.8.8.8. - Change DNS 2 to
8.8.4.4. - These are Google’s public DNS servers and are much more reliable than standard ISP servers.
3. The 60-Second Power Cycle
If the TV says “Wi-Fi is Off” and you can’t turn it back on:
- Unplug the TV from the wall.
- Unplug your router from the wall.
- Wait 60 seconds.
- Plug the router back in first. Wait 2 minutes until all the lights are green.
- Plug the TV back in. This forces the TV’s Wi-Fi module to request a fresh IP address.
4. Clearing App Cache (Fixes Error 5006)
If only one app (like Prime Video) is giving you an error:
- Go to Settings > Apps > See all apps.
- Select the problematic app.
- Select Clear Cache and then Clear Data.
- Restart the app.
Parts You May Need
- Replacement Sony Bravia Voice Remote
- Cat6 Ethernet Cable (for a stable wired connection)
- High-Speed Wi-Fi 6 Router
- Sony TV Wireless Subwoofer
When to Call a Professional
- Wi-Fi keeps turning itself OFF: If the TV shows “Wi-Fi is Off” and none of the resets work, the internal Wi-Fi/Bluetooth module has failed. This is a common hardware issue on older Bravia models.
- Ethernet port doesn’t light up: If you plug in a cable and the port stays dark, the main board has a hardware failure.
- Slow streaming on all apps: If your internet speed is high but the TV is slow, the TV’s processor may be struggling. Try a factory reset to clear out junk files.
Related Guides
- Samsung TV Error 107 — Fix Guide
- Apple TV Connection Problems
- How to Run a Speed Test on Your Sony TV
Note: This guide focuses specifically on Sony network-related error codes.